Job Information
Alamo Group Inc. Customer Service and Product Support in Kent, Washington
Join Our Team
NiteHawk Sweepers is seeking a Customer Service Supervisor to join our Parts and Service team. The Customer Service Supervisor oversees a small team providing technical support and parts assistance to owners and operators of NiteHawk equipment across the country. This key position is responsible for supporting customers with a variety of technical needs, processing orders efficiently and accurately, educating customers on proper equipment maintenance, and driving parts sales.
Please visit www.alamo-group.com/careers (https://www.google.com/url?q=http://www.alamo-group.com/careers&sa=D&source=hangouts&ust=1611329202343000&usg=AFQjCNFGHKGbZ6Sty9faLO2Y4bu_U87JRA) to apply.
Essential Functions of the Job:
Provide prompt and courteous technical customer service primarily by phone; occasional text, in person and/or email communication depending on customer needs.
Develop knowledge of all former and current product offerings.
Demonstrate proficiency in all aspects of order entry, utilizing systems such as MRP software, Salesforce, Paypal and UPS.com.
Clearly communicate with customers on pricing, warranty, discounts, and product specifications.
Prioritize product sales and shipments based on customer and business demands.
Collaborate with other departments to resolve customer issues.
Assist with development of new programs, products and procedures to improve customer support and increase sales.
Manage and update parts web store.
During high demand, assist with pulling and shipping of parts orders.
Performs pre-destination inspections (PDIs).
Focus, communicate, encourage and contribute to safety in all aspects of the job.
Perform other duties as required.
Knowledge, Skills and Abilities (KSA’s):
Excellent written and verbal communication skills
Commitment to solving customer problems
Proficiency with computers; ability to learn and operate fluently in ERP and CRM systems
Mechanically-inclined; able to interpret documents such as operating instructions and manuals
Self starter; able to manage own time and prioritize projects
Education and Experience:
High school diploma or GED Certificate required
1+ year experience in sales or customer service required
1+ year experience in automotive or related industry required
Forklift experience preferred
Working Conditions:
Work performed in and around an equipment manufacturing / production environment. Primary role is performed via computer and phone with customers. Occasional shop floor time may require lifting of small parts and/or assembling parts to fulfill orders during high demand times.
Notes:
The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities and qualifications of employees so classified.
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).