Job Information
Alamo Group Inc. Field Service Technician in New Berlin, Wisconsin
Join our Team of Field Service Technicians!! Wausau Equipment Company located in New Berlin, Wisconsin is seeking a Field Service Technician. This position inspects and services heavy duty snow removal equipment assuring product performance, addresses and resolves questions and problems regarding products, conducts training and service programs in the operation and maintenance of products.
Essential Functions of the Job:
Service company products at customer sites; testing, troubleshooting and adjusting as needed.
Provide technical support to customers in person and occasionally over the telephone, addressing and resolving questions and problems.
Communicate with appropriate company employees regarding product problems, root cause and corrective actions in accordance with company’s quality management system.
Complete all required records and documentation for customers and for the company.
Work from extensive wiring diagrams; blueprints, specifications, & layouts.
Use a variety of electrical testing and gauging devices and equipment.
Perform pre-delivery inspection, set-up and testing of equipment.
Provide delivery and in-service start-up of equipment.
Conduct training and service programs in the operation and maintenance of equipment for customer employees.
Perform assembly operations on a variety of heavy duty snow removal products.
Select, cut, form and install wiring in accordance with specifications.
Utilize hand and pneumatic tools.
Install hydraulics and check for pressure and leaks.
Operate overhead hoists.
Proceed with minimal supervision & direction.
Knowledge, Skills and Abilities (KSA’s):
High degree of accountability to commitments and to the business objectives.
Ability to read and understand blueprints, drawings and schematics; electrical and hydraulic.
Ability to understand harness diagrams.
Ability to fabricate parts as needed.
Basic understanding of design and electrical principles for mobile equipment. Ability to troubleshoot electrical circuitry.
Requires a basic mechanic tool set to successfully perform the job.
Ability to communicate effectively with customers, vendors, managers and employees.
Proficiency with personal computers, MS Office and other technology (smart phone, etc.)
General understanding and experience working with fluid power, automotive circuitry and micro-processor controls.
Ability to work overtime and/or including weekends and holidays, as needed.
Ability to travel extensively year round in the USA and Canada.
Must have a valid US Passport, or the ability to obtain one.
Ability to fulfill the responsibilities of the Assembly Mechanic when field service duties are not needed. Work will be performed at the production facility.
Education and Experience:
A minimum of 5 years previous experience as an industrial mechanic / heavy equipment technician.
Previous work experience in a role that requires travel.
Technical or Associates degree in electro-mechanical technology or Automotive Technology strongly preferred.
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).